GELICOM – For more than 25 years, we’ve been your one-stop, worry-free IT partner.
Welcome to GELICOM Computer Systeme GmbH – your partner for secure, rock-solid IT solutions in hospitality, Serviced Apartments, and businesses of every size and sector.
Our helpdesk delivers comprehensive support for your IT systems. Our certified technicians monitor your environment 24/7, spotting and fixing issues early so your IT landscape stays rock-solid. Whether it’s quick remote assistance for minor requests or an on-site visit for complex technical challenges, we’re here to keep your systems running smoothly and ready whenever you need them.
Help Desk
Our helpdesk provides comprehensive support for your IT through fast remote assistance and on-site service — ensuring a reliable and smoothly operating IT environment.
Project Management
Gelicom offers end-to-end project management for IT solutions — from planning and installation to maintenance — ensuring smooth project execution and long-term success.
Systems
GELICOM offers tailored system solutions — from selecting hardware and software to implementing security and surveillance technology, as well as LAN/WAN network infrastructure — all perfectly aligned with your IT needs.
Packages
Our service packages offer future-proof, high-performance solutions for maintaining and managing your IT infrastructure — from first-level support and system maintenance to software updates, coordination with third-party providers, inventory management, and investment planning — all tailored to your needs and budget.
* Click on the different elements to learn more about our services.
Our helpdesk provides comprehensive support for your IT through fast remote assistance and on-site service — ensuring a reliable and smoothly operating IT environment.
Gelicom offers end-to-end project management for IT solutions — from planning and installation to maintenance — ensuring smooth project execution and long-term success.
GELICOM offers tailored system solutions — from selecting hardware and software to implementing security and surveillance technology, as well as LAN/WAN network infrastructure — all perfectly aligned with your IT needs.
Our service packages offer future-proof, high-performance solutions for maintaining and managing your IT infrastructure — from first-level support and system maintenance to software updates, coordination with third-party providers, inventory management, and investment planning — all tailored to your needs and budget.
Help Desk
Our helpdesk offers comprehensive support for your IT systems. Our skilled technicians monitor your systems around the clock, proactively detecting and resolving issues to ensure a reliable and stable IT environment. Whether it’s remote support for minor concerns or on-site service for more complex technical problems – we’re here to make sure your IT runs smoothly and is always ready when you need it.
Project Management
GELICOM offers end-to-end project management—from the initial concept to final implementation. As your TGA IT partner, we support your project throughout the entire construction phase, including participation in site meetings, planning and selecting the right network infrastructure in coordination with the TGA electrical team, and advising on guest-facing technologies such as locking systems, TV solutions, and telecommunications systems. Our scope also includes all security systems like CCTV surveillance, alarm systems, and process-driven hotel access using signage or facial recognition. We provide the full IT infrastructure—from PCs and PMS systems to digital guest journeys and POS solutions. Whether it’s a large-scale project or a focused upgrade like replacing a TV system, we’re by your side at every step to ensure a smooth process and successful delivery. After completion, we continue to support you in day-to-day operations. Learn more under PACKAGES or book an initial consultation with one of our project managers.
Systems
GELICOM provides tailored system solutions designed to meet your specific needs. We’re happy to advise you and work with you to develop a comprehensive, future-ready IT concept. Book a consultation with one of our specialists today.
Solutions





















We support and manage most common Point of Sale systems. If you’re not satisfied with your current POS system, we recommend GASTRONOVI. This cloud-based POS solution stands out for its ease of use, simple administration, compatibility with all hardware products, and modular design. Based on our years of experience, we recommend combining AURES and EPSON hardware and printing solutions for your hospitality business.
We provide support and integration for all common locking systems in your environment, including HÄFELE, SALTO, MESSERSCHMITT, ASSA ABLOY, and ONITY. Whether it’s connecting to self-check-in terminals or your PMS, we’ve got you covered. If you’re looking for something more innovative, we offer a unique solution available only in Germany — the FaceXess system by ABUS. With this technology, your guests or employees won’t need physical cards or remember complex PINs — their face becomes the key.
We offer a complete TV solution — from satellite dishes on the roof to the headend system and a cloud- or on-premise-based management suite for an enhanced television experience. This includes integration with your PMS and additional apps such as popular streaming services or one-click features like room service ordering. It doesn’t matter whether your TVs are connected via COAX, LAN, or Wi-Fi. With our years of experience and expertise, we know what really matters. Our technology partners include AXING, LG, and SAMSUNG.
We offer a wide range of products from various manufacturers. With LG’s digital, programmable signage, you can label your conference rooms and guide guests with just a click. Thanks to partners like LOGITECH and KANDAO, our teamwork solutions connect teams across locations seamlessly, without the need for additional software. IIYAMA’s smart touchscreen displays transform traditional presentations into interactive, collaborative experiences. By integrating your sound system and lighting control, we unlock a wealth of possibilities to elevate your conference setup to the next level.
In an era of ongoing digitalization, a strong and well-designed WiFi network has become an essential part of any hotel infrastructure. We offer a wide range of WiFi concepts and develop a solution tailored specifically to your needs — whether it’s Radius, token-based access, a configurable captive portal, PMS integration, or simple PSK access. We collaborate with leading technology providers, including HP Aruba, Ruckus, MikroTik, and Ubiquiti.
The core of any IT environment is its underlying network—it serves as the integrator for all components. With us by your side, you’ll receive a competent, secure, reliable, and fast solution tailored to your company. From the network infrastructure complete with firewalls to servers, clients, printers, and additional peripheral devices, we work with modern, dependable hardware to offer you a comprehensive solution. A selection of our partners in the network sector includes: HPE, ARUBA, MIKROTIK, and CISCO; for servers: HPE (with operating systems such as Windows Server and Linux); for clients: LENOVO, HP, DELL, and TERRA; for printers: HP, CANON, BROTHER, TA, TOSHIBA, KYOCERA, and EPSON; and for backup systems: both on-premise and cloud solutions.
As an integrator and service provider for PMS systems, we give you the freedom to focus on your core business while we handle maintenance, upkeep, and support. Our team is experienced with a wide range of PMS platforms, including Opera (hosted, cloud, or on-premise), Protel (cloud and on-premise), Infor, Hotelkey, and Apaleo. One of our key strengths is interface integration — whether it’s your keycard system, TV solution, external booking engines, or more.
We offer a wide range of hardware and software solutions for access control, along with seamless integration. Our hardware partners include Fanvil, CyberData, and ABUS. Working with these partners, we integrate access control into various systems — for example, your phone system with video calling and personalized employee ID. Our access control concept allows you to flexibly expand or restrict access and authorization areas to suit your needs, such as parking facilities with AI-powered license plate recognition. Cross-location monitoring is also possible, and if you or your team are off-site, access can be granted remotely with ease. Additionally, your access control system can serve as an interface to your time tracking software.
As an ABUS Security Partner, we offer state-of-the-art surveillance and security technology to protect your entire premises. This includes video monitoring systems that respond to thermal movement and use advanced facial recognition to automatically trigger alerts if unauthorized access is attempted. Combined with modern alarm systems like the ABUS Secvest, which serves as the centerpiece of your security matrix, relevant signals are processed immediately. For emergencies, we recommend a panic button that allows you to discreetly and securely alert law enforcement at any time.
As your digitalization partner, we help keep your telephone systems up to date with the latest technology and security standards. We work with all major SIP providers and upgrade your telecommunications infrastructure efficiently and professionally for the future. Our solutions include digital phone systems from providers like 3CX, available either on-premise or in the cloud. If you still use analog phones and wish to continue using them, we can integrate them into a new IP-based system. We also offer the option to integrate your phone system with other solutions, such as your access control system, PMS, or conference room technology.
Packages
At GELICOM, we understand how important it is to maintain even the best IT infrastructure regularly to ensure optimal performance. That’s why we’ve developed an innovative maintenance concept that can be tailored to your individual needs.
Our services range from classic “9-to-5 support” to comprehensive “24/7 service.” Whether you need help with straightforward first-level requests or complex third-level challenges – our experienced team is always ready to assist.
In addition to traditional support, we also offer a digital concierge service that assists your guests remotely when the front desk is unstaffed.
Learn more about our wide range of support services and the thoughtful maintenance concept reflected in our packages. Click on “Packages” to discover a whole new approach to support.
Partner
We collaborate with the most innovative providers in the industry. Whether it’s property management systems, point of sale solutions, digital guest journeys, payment providers, locking systems, CCTV and security technology, interactive TV solutions, state-of-the-art banquet equipment and sound systems, or cutting-edge communication systems like virtual phone systems – we ensure smooth, automated processes with reliable WAN infrastructure over copper, fiber optics, and advanced Wi-Fi solutions.




Software
Teams
Hardware
DELL, APPLE
MultiTouch
Hotel industry
as well as Suite 8
(cloud-based PMS)
Strategic Technology Partners
Client References
Discover the top-tier companies we work with. Our references include renowned hotel chains, family-run establishments, Serviced Apartments, and many other respected businesses. These partnerships and collaborations reflect the high quality of our service and the added value we bring to each operation.





























Support
Even the most reliable IT system can face challenges over time. To minimize disruptions and ensure immediate response, we monitor your IT infrastructure around the clock using an automated monitoring system. Our trained technicians are equipped with remote support tools to resolve even the smallest user requests without delay. For more complex issues, such as faulty hardware components, we either dispatch a specialist directly to your location or coordinate a prompt repair with the manufacturer. Depending on your agreement, our service can also include the provision of replacement hardware to keep your operations running smoothly at all times.
About Us
GELICOM is a second-generation IT systems provider shaped by strong family values and close personal connections. As a family-run business, we place great importance on trust, long-term relationships, and direct communication with our clients. Our shared values and strong sense of teamwork form the core of everything we do. With passion and vision, we look ahead and remain committed to delivering the best possible solutions tailored to your needs.
GELICOM is your reliable partner for digital transformation in the hospitality sector. We support you through every challenge—whether it’s a new opening, system migration, rebranding, or the rollout of e-invoicing. Drawing on years of experience and deep industry knowledge, we provide customized solutions built around your goals. Let’s bring your IT projects to life and shape the digital future of your business together. Reach out to learn how we can help you move forward.
Angelika Vollenweider
Managing Director
She brings with her 39 years of experience in the hospitality industry. As a trained hotel specialist, she knows every detail of this dynamic and demanding field. Her expertise grew further through various international gastronomy and hotel brands, taking on exciting challenges such as developing the EMPANADA food concept and launching the ACHAT hotel group under the Steigenberger brand, where she became the youngest Rooms Division Manager and led her department successfully.
In 1996, Angelika Vollenweider founded GELICOM together with the support of her husband Peter Vollenweider. Over the decades, the two built and shaped the company into a well-known name in hospitality IT.
Today, the second generation of the family has joined the business: their son Florian is now part of the team and will lead GELICOM into the future with innovation, sustainability, and a strong sense of modernity. Their daughter Victoria is pursuing a successful career in international five-star hospitality and plans to later join her brother, contributing her expertise to the business. The Vollenweider family—and with them, GELICOM—speak the language of their clients, ensuring the best possible foundation for collaboration across all areas of daily operations. We look forward to your inquiry and to getting to know you.